Privacy Policy
Last updated: January 2026
Information we collect
We collect information you provide when creating an account, placing an order, or contacting us — including your name, email, shipping address, and payment details. We also gather limited analytics data to improve our service.
How we use your information
Your information is used to process orders, provide customer support, personalise your experience, and — with your consent — send marketing communications you can opt out of at any time.
Cookies
We use cookies and similar technologies to remember your preferences, keep your cart intact, and understand how our store is used. You can manage cookies through your browser settings.
Data sharing
We never sell your personal data. We share information only with trusted partners who help us operate (payment processors, shipping carriers) under strict confidentiality agreements.
Data security
We apply industry-standard safeguards, including SSL encryption, to protect your information. No method of transmission is completely secure, but we continually review our practices.
Your rights
You may request access to, correction of, or deletion of your personal data at any time by contacting concierge@velora.com.