Returns & exchanges
Easy, 30-day returns
Changed your mind? No problem. We make returns and exchanges effortless — and free across the UK and EU.
Start a return01
Start your return
Log into your account, open the order and select the items you'd like to return.
02
Print your label
We email you a prepaid return label instantly — free for all UK and EU orders.
03
Send it back
Drop the parcel at any partner location within 30 days of delivery.
04
Get refunded
Refunds are processed within 3–5 business days of the parcel reaching our atelier.
Returns FAQ
The Velora Edit
Join the inner circle
Be first to access new collections, private sales and editorial stories. No noise — just quiet luxury.